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Terms & Conditions

Postage

All postage prices supplied may vary slightly depending on the size or weight of the items.

Please note while we try to absorb the cost of freight, we reserve the right to cancel purchases to remote areas where the freight cost is more than what we receive for the item.

Most small items will be sent with Australia Post whilst the larger items will be sent via courier or Australia Post.

As we use a courier service to deliver our larger items, we cannot ship to PO Boxes on any kits or large items.
Please make sure your information you enter is correct. We cannot be held liable for items lost in the post or items returned to us due to incorrect postage details.

We are not responsible for damaged items during transit, however if you contact us about the damage/issue, we will try and work with you to fix it.

All packages are posted in plain packaging to assure customer discretion.

All items are marked as Authority to Leave unless you state otherwise.

We cannot be held responsible for issues/delays or damages during delivery.

Where tracking details are supplied, you should contact the delivery service to request a delivery update.

 

Sales and Returns Policy

We take great care that each item is correctly described, authentic, not damaged or misrepresented in any way. If, for any reason you are not satisfied with your purchase, please send us a message so we can serve you better.

In the unlikely event that a return of item is requested, it must include all original items in undamaged, re-saleable condition, with original packaging, including manuals, warranty forms, etc.

Just Hydroponics are not responsible for the return shipping costs.

The return must then be received by us within 30 days from the date you purchased the item. If you have made an incorrect purchase, refunds will be negotiated at our discretion.

 

Warranty
Most items are backed with a manufacturer’s warranty.

 

Second Hand / Used Equipment
All second hand items have been tested prior to listing and are in excellent working condition. Please note that second hand items do not come with warranty and we do not accept returns or offer refunds on these items.

 

In store items
Feel free to visit one of our stores for great service and advice. Please note that only 80% of items listed on our web page are in our stores, as there are too many to carry but all items can be ordered.